Online* returns postmarked within 7 days of date received** are eligible for a refund on the original method of payment or store credit.
Online* returns postmarked within 14 days of date received** are eligible for store credit only.
After 14 days, we are unable to accept returns on online purchases.
*online return qualifies as an item purchased directly through www.herringstonesboutique.com.
*Homecoming suits are excluded from this policy and eligible for store credit ONLY.
**this is in reference to orders placed online - we will go off of the delivery date shown in the USPS tracking information.
INSTAGRAM RETURNS/PHONE ORDER RETURNS
Instagram* returns postmarked within 14 days of date received** are eligible for store credit only.
Phone Order* returns made within 14 days of date received** are eligible for store credit only.
*instagram return qualifies as an item purchased via instagram (paypal) invoice.
*phone return qualifies as an item purchased from one of our locations over the phone.
** this is in reference to orders placed via instagram or over the phone - we will go off of the delivery date shown in the USPS tracking information.
IN STORE RETURNS
In Store* returns made within 7 days of date purchased** are eligible for store credit only.
After 7 days, we are unable to accept returns on in store purchases.
*in store return qualifies as an item purchased at any of our locations
**this is in reference to orders placed in store - we will go off date printed on receipt.
All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Make-up free & stain free. Smoke, deodorant and perfume free.
Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
Homecoming suits ordered online are excluded from our online refund policy. Homecoming suits ordered online or purchased in store are eligible for STORE CREDIT ONLY. You will only receive store credit for returning a homecoming suit.
The following items are FINAL SALE (online and in store):
- Sale items
- Items purchased with a discount code/temporary sale of 30% off or more.
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. If customer does not pay for items to be shipped back within 7 days of notification the item will not be shipped back to customer.
Original shipping fees are non-refundable and return shipping is the responsibility of the customer. Return shipping: We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
Damaged/Defective Items or Incorrect Orders:
Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at email@example.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
INSTRUCTIONS FOR RETURN
- Before making a return, please refer to the return policy (see above) to ensure that your return meets the criteria stated.
- Complete the return form, please look to receipt to see which return form location you need for your order. Once you have located which return form your need click on the below return forms to print.
- Make sure to ship items back to location they were shipped to you from (see packing slip or receipt for location).
- Once your package is received, please allow 14 business days for return processing. Once your return is processed you will be notified by email your store credit amount.
Please email customer service at firstname.lastname@example.org.