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Frequently Asked Questions

BASICS


WHERE ARE YOU LOCATED?

We have three locations in Louisiana.

HerringStone's Monroe
1830 Forsythe Ave
Monroe, LA 71201
Store Phone: (318) 388-2680 

HerringStone's Lafayette
111 Settlers Trace Blvd Ste #1001
Lafayette, LA 70508
Store Phone: (337) 993-0062

HeirLoom by HerringStone's
1901 Chemin Metairie Rd. 
Youngsville, La 70592
Store Phone: (337) 451-4853

WHAT ARE YOUR HOURS OF OPERATION?

Monday- Friday 10am-6pm 
Saturday 10am-5pm 
Sundays (Lafayette only) 12pm-4pm

HOW CAN I CONTACT YOU?

HerringStone's Monroe
Store Phone: (318) 388-2680

HerringStone's Lafayette
Store Phone: (337) 993-0062

HeirLoom By HerringStone's
Store Phone: (337) 451-4853

HerringStone's Online
herringstonesmarketing@gmail.com

CAN I SIGN UP FOR YOUR VIP TEXTING?

Sure can! Each location has separate texting programs, and sales can vary by each location.

  • HerringStone's Monroe: text HSM to 57711
  • HerringStone's Lafayette: text HSL to 57711
  • HeirLoom By HerringStone's in Youngsville: text HLH to 51660

CAN I GET ON YOUR EMAIL LIST?

You bet! You'll be excited to get the latest on new releases, exclusive promotions & more! Just scroll down to the bottom of the website – you'll see a box to enter in your email address. 

ARE ALL OF THE ITEMS IN STORE ALSO ON YOUR WEBSITE?

No, we have most of what is in our stores but not all. If you see something via instagram or snapchat you would like to order you can comment/message us with your size, state, and email and we will be happy to send you an invoice via PayPal!

ARE ALL OF THE ITEMS ONLINE ALSO IN STORES?

No, due to brand availability not everything you see online will be at all three locations. For questions regarding in-store inventory, please give our store front that you will be visiting a call to check for availability.

SHIPPING

We charge a flat rate shipping fee of $6.00.

    WHERE IS MY ORDER SHIPPING FROM?

    • We fulfill orders from ALL THREE of our store locations ( HerringStones Monroe, HerringStones Lafayette, and HeirLoom by HerringStones) depending on item brand and availability!
    • If you would like your order shipped from a specific location please email us at herringstonesmarketing@gmail.com or give us a call on our customer service line (337) 356-2079 and we can check availability for you.

      RETURNS

      Before making a return, please refer to the return policy to ensure that your return meets the criteria stated.
      • Print a return form (see our return policy) and include it with your returned items along with original receipt.
      • Make sure to ship items back to location they were shipped to you from (see packing slip or receipt for location).
      • Once your package is received, please allow 14 business days for return processing. Once return is processed you will be notified by email your store credit amount.

      HOW CAN I EXCHANGE?

      Due to limited quantity of inventory, we cannot guarantee direct exchanges. If you would like to exchange your order for a different size or item, you will need to contact us immediately so we can try and pull the item or size (if available) which you wish to exchange. Email us at herringstonesmarketing@gmail.com

      STORE CREDIT

      Store credit is eligible for regular priced merchandise only. The following items are FINAL SALE (online and in store):

      • Jewelry
      • Sunglasses
      • Belts
      • Sale items
      • Items purchased with a discount code/temporary sale of 30% off or more.

      Store credit is issued from whichever store location your order/item was shipped from. Look to your receipt and/or return form shipped with your order to see which store location your order was shipped from.

      HOW DO I APPLY STORE CREDIT ONLINE?

      If you see an item on our instagram or online you would like to apply your store credit to from a return, email us at herringstonesmarketing@gmail.com with the item name & size you are interested in. We will be glad to help locate that item/size at the location which your store credit was issued. 

       

      Questions?
      Email us at herringstonesmarketing@gmail.com.

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