- RETURN POLICY
THANK YOU FOR YOUR BUSINESS! If you shopped with us, we want you to be 100% happy with your purchase!
We offer EXCHANGE or STORE CREDIT for returns. All return requests must be made within 17 days of the order being received. Items must be returned to us within the 17 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. Once a return is delivered, please allow 5 business days for it to be processed.
Store credit will be issued on the same platform from which the item was purchased. Example: If purchased on our app, credit will be applicable on the app. If purchased through our website, store credit will be issued to the website. Store credit with our app or website cannot be used in store locations.
- Homecoming Suits (exchange only see details below)
- Homecoming Hats (exchange only see details below)
- Swimwear / Bodysuits
- Sale items
- Mystery Box Items
- Doorbuster Deals
- Items purchased with a discount code/temporary sale of 30% off or more.
*Original shipping fees are non-refundable.*
HOMECOMING SUIT/HAT EXCHANGE ONLY POLICY:
Please be advised that all homecoming suits and homecoming hats are excluded from our return policy for store credit. If you are not 100% satisfied with your homecoming suit, please contact HerringStone’s customer service to exchange for another style. If you are purchasing a product as a homecoming suit please email our customer service rep at herringstonesCS@gmail.com to ensure proper notations are made!
We currently only offer one flat rate $7.00 USPS Priority Mail shipping option.
All orders are shipped via USPS Priority Mail. Once the package is on the truck, there is a 2-4 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 4 days as USPS does not deliver on Sundays or holidays.
*Please note that HerringStone's does not guarantee shipping on Saturdays and does not ship on Sundays or holidays.
*While we will do all that we can to ensure your order is delivered on time, HerringStone's cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
Where do you ship to?
We currently only ship within the United States.
“The ability to find an outfit online, trust that it is great quality and have it shipped before the weekend is top notch customer service! HerringStone's has and always will be a business that excels in always exceeding their customers' expectations. I do not live in a city with one of their stores, so I love still being able to wear their clothes and have the order at my door without ever having to track the shipping time!”
“The dresses I ordered are so cute! The Customer Service was Excellent! The shipping was Fast! Herringstones Boutique is the Best online shopping experience I ever had! They are the Best! I'm so happy to have found Herringstones Boutique, and plan to shop again soon!”