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We fulfill orders from ALL FIVE of our store locations depending on item brand and availability! To learn more about each location, visit our FAQ's page (located at the bottom of our website)!
All items must be returned to the store location in which it was shipped from. Each item must be returned to us in the condition they were received in. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. Shoes must be returned in their original shoebox.
The following items are FINAL SALE and cannot be returned:
Homecoming Suits Homecoming Hats Jewelry Sunglasses Swimwear / Bodysuits Accessories (belts, handbags, hats, etc.) Sale items Items purchased with a discount code/temporary sale of 30% off or more. Once we receive your return, please allow 14 business days for return processing. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchases (online or in-store).
FOR PURCHASES MADE ONLINE: Online returns postmarked back to us within 7 days of delivery are eligible for a refund to the original form of payment minus a $5 restocking fee OR the full amount of the purchase (excludes shipping) in store-credit. Store Credit never expires. We receive new styles weekly and hope we can assist you in finding something new if your purchase doesn't work out!
Online returns postmarked back to us within 14 days of delivery are eligible for store credit only. Store credit will be issued from the store which your item was shipped from. Your store credit can only be used at the location in which the item was shipped.
FOR PURCHASES MADE VIA INVOICE OR PHONE ORDER: Invoice returns postmarked back to us within 14 days of delivery are eligible for store credit only. Invoice return qualifies as an item purchased via Paypal invoice. Store credit will be issued from the store which your item was shipped from. Your store credit can only be used at the location in which the item was shipped.
Phone Order returns postmarked back to us within 14 days of delivery are eligible for store credit only. Phone order return qualifies as an item purchased over the phone with one of our locations. Store credit will be issued from the store which your item was shipped from. Your store credit can only be used at the location in which the item was shipped.
FOR PURCHASES MADE IN STORE: Bring it back / ship it back within 7 days of purchase for store credit only! After 7 days, we are unable to accept returns on in-store purchases.
ADDITIONAL RETURN DETAILS: All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Make-up free & stain free. Smoke, deodorant, and perfume free.
Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe will make them ineligible for return.
WHY A RESTOCKING FEE? As a small business, we have implemented a restocking fee. Returns require a lot of labor and our packaging costs are completely lost in the process. Please know that restocking fees are not a profit center for us and even with the fee we still have a loss on the overall order.
HOMECOMING SUITS: Homecoming suits ordered online are excluded from our online refund policy. Homecoming suits ordered online or purchased in store are eligible for STORE CREDIT ONLY.
SHIPPING: Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
Return shipping: We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process. Please see our shipping + handling page for complete policy/details on shipping!
DAMAGED/DEFECTIVE ITEMS OR INCORRECT ORDERS: Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
Damages must be reported to us prior to wearing the garment. Tags must still be attached. All reports must be made within 3 days of receiving your order or it will not be accepted. Please contact us immediately at email@example.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
EXCHANGES: Due to limited quantity of inventory, we do not guarantee direct exchanges simply because we cannot promise that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you will need to contact us immediately so we can try and pull the item or size (if available) which you wish to exchange.
You can either email us at firstname.lastname@example.org OR contact the location which your item was shipped from:
HeirLoom By HerringStone's Youngsville: (337) 451 - 4853 HeirLoom By HerringStone's Houma: (985) 709 - 0126
PRICE ADJUSTMENT: We’re sorry but we are unable to offer price adjustments should an item on the site be marked down after you have purchased, or for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing your order.
WHERE DO I SEND MY RETURN? Before making a return, please refer to the return policy (see above) to ensure that your return meets the criteria stated.
You can print a return form, from the location which your item was shipped from, from our return policy page (located at the bottom of our website).