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100+ NEW ARRIVALS EVERY WEEK

NEW RETURN POLICY

We fulfill orders from ALL SIX of our locations depending on item brand and availability! Each item must be returned to us in the condition they were received in. Items must be returned unworn, unwashed and smoke, deodorant and perfume free.  Make-up free & stain free.  All original tags must be attached. Shoes must be returned in their original shoebox.  We reserve the right to refuse a return if these conditions are not met. 
The follow items are FINAL SALE and cannot be returned:
  • Homecoming Suits
  • Homecoming Hats
  • Swimwear / Bodysuits
  • Sale items
  • Items purchased with a discount code/temporary sale of 30% off or more.
Homecoming suits ordered via www.herringstonesboutique.com are excluded from our return policy for refund and are FINAL SALE. They are also excluded from any discounts and/or discount codes.

 

*Original shipping fees are non-refundable.*


FOR PURCHASES MADE VIA WWW.HERRINGSTONESBOUTIQUE.COM :

All online return requests must be made within 20 days of the order being placed. After the return has been approved, please make sure it is delivered back to us within 14 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 20 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed.

Online returns are eligible for a refund of item(s) to the original form of payment (excludes shipping) OR an exchange of the item(s).

HOW IT WORKS: To start a return, head to our Return Portal. Here, you select the items you'd like to return and the reason for the return. Next, select the way you would like to return the items. 

  • If you selected to ship the item back to us, you will receive an email with a link to download a return label. Once your return is received, we will process your return.

 

FOR PURCHASES MADE VIA INVOICE OR PHONE ORDER:
Invoice and Phone Order returns postmarked back to us within 14 days of delivery are eligible for store credit only. Invoice return qualifies as an item purchased via PayPal invoice.
Store Credit never expires. We receive new styles weekly and hope we can assist you in finding something new if your purchase doesn't work out! 
  • Please note: Store credit can only be used at the location in which the item was shipped from. If you see something you like via our website www.herringstonesboutique.com or Instagram's (@herringstones, @heirloombyherringstones, and @heirloom_houma) you can contact that location and they will be happy to assist you in applying your store credit to the item(s) you are interested in!
        
    FOR PURCHASES MADE IN STORE:

    Bring it back / ship it back within 7 days of purchase for store credit only! After 7 days, we are unable to accept returns on in store purchases.

    Store Credit never expires. We receive new styles weekly and hope we can assist you in finding something new if your purchase doesn't work out! 

    • Please note: Store credit can only be used at the location in which the item was purchased from. If you see something you like via our website www.herringstonesboutique.com or Instagram's (@herringstones, @heirloombyherringstones, and @heirloom_houma) you can contact that location and they will be happy to assist you in applying your store credit to the item(s) you are interested in!

     

     

    WHY CAN I ONLY USE MY STORE CREDIT AT ONE LOCATION?
    We cannot crossover inventory between our locations. We are all separate entities and do our absolute best to serve all our customers.
    • If you are close to one of our locations and shop locally but have credit with another location, our in-store stylists will gladly help you in finding an item and checking if it is available at the location in which your store credit is issued to apply it. 
    • If you see something you like via our website www.herringstonesboutique.com or Instagram's (@herringstones, @heirloombyherringstones, and @heirloom_houma) you can contact that location and they will be happy to assist you in applying your store credit to the item(s) you are interested in!  

     

    ADDITIONAL RETURN DETAILS

               
    HOMECOMING SUITS:

    Homecoming suits ordered online are excluded from our online refund policy, they are FINAL SALE. Homecoming suits and hats purchased in stores can only be exchanged for another homecoming suit or homecoming hat.

    SHIPPING:

    Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

    DAMAGED/DEFECTIVE ITEMS:

    If you receive a damaged/defective item, please submit your return through our returns portal HERE

    • We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.   
    INCORRECT ORDERS: 

    We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, please submit your return through our returns portal HERE.

      EXCHANGES:

      Due to our quickly changing inventory, we do not guarantee direct exchanges simply because we cannot promise that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, please submit your return through our returns portal HERE. 

      LOST PACKAGES:

      HerringStone's is not liable for packages that are lost or stolen. Please email us at herringstonsecs@gmail.com if you believe your package was lost or stolen.

        PRICE ADJUSTMENT:

        We’re sorry but we are unable to offer price adjustments should an item on the site be marked down after you have purchased, or for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order. 


          IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY PLEASE EMAIL US AT Please email customer service at herringstonesCS@gmail.com.

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