NEW RETURN POLICY

FOR PURCHASES MADE VIA WWW.HERRINGSTONESBOUTIQUE.COM :

All online return requests must be made within 20 days of the order being placed. After the return has been approved, please make sure it is delivered back to us within 14 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 20 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed.

Online returns are eligible for a refund of item(s) to the original form of payment (excludes shipping) OR an exchange of the item(s).

HOW IT WORKS: To start a return, head to our Return Portal. Here, you select the items you'd like to return and the reason for the return. Next, select the way you would like to return the items. 

• If you selected to ship the item back to us, you will receive an email with a link to download a return label. Once your return is received, we will process your return.

FOR PURCHASES MADE VIA INVOICE OR PHONE ORDER:

FOR PURCHASES MADE IN STORE:

Bring it back / ship it back within 7 days of purchase for store credit only! After 7 days, we are unable to accept returns on in store purchases.

Store Credit never expires. We receive new styles weekly and hope we can assist you in finding something new if your purchase doesn't work out! 

ADDITIONAL RETURN DETAILS

HOMECOMING SUITS:

Homecoming suits ordered online are excluded from our online refund policy, they are FINAL SALE. Homecoming suits and hats purchased in stores can only be exchanged for another homecoming suit or homecoming hat.

SHIPPING:

Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

DAMAGED/DEFECTIVE ITEMS:

If you receive a damaged/defective item, please submit your return through our returns portal HERE. 

• We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.   

INCORRECT ORDERS: 

We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, please submit your return through our returns portal HERE.

EXCHANGES:

Due to our quickly changing inventory, we do not guarantee direct exchanges simply because we cannot promise that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, please submit your return through our returns portal HERE. 

LOST PACKAGES:

HerringStone's is not liable for packages that are lost or stolen. Please email us at herringstonsecs@gmail.com if you believe your package was lost or stolen.