FAQ
Have a question? Here are the answers to what we're asked most.
Still need help? Our online customer service team is available Monday–Friday, 9AM–5PM CST. Call or text (225) 278-4823 or email herringstonesCS@gmail.com. On weekends, call your nearest store.
Shipping
How much is shipping?
Orders of $125 or more ship free, no code needed. Orders under $125 ship for a flat rate of $9.95 via USPS Priority Mail.
When will my order ship?
Orders ship within 2–3 business days. Once your package is on its way, USPS Priority Mail typically arrives in 2–4 business days. You'll get an email with your tracking number as soon as it ships.
Do you offer overnight shipping?
Not online, but we can arrange it through one of our stores. Give us a call and we'll help.
Do you ship internationally?
Not at this time. We ship within the United States only.
Can I pick up my order in store?
Yes! Just choose In-store pickup at checkout and select our Lafayette store (111 Settlers Trace Blvd, Suite 1001). There's no need to contact customer service. You'll get an email when your order is ready. Online orders can be picked up at our Lafayette store only.
Returns & Exchanges
What is your return policy?
We offer exchanges or store credit on online orders. Start your return within 17 days of receiving your order, and make sure it's back to us within that window. Items must be unworn, unwashed, and free of makeup, deodorant, perfume and smoke, with all original tags attached. Shoes must be returned in their original box.
Can I return an in-store purchase to a different store?
No. In-store purchases can only be returned to the store where you bought them, within 7 days of purchase, for store credit at that same store.
What can't be returned?
Sale items, swimwear and bodysuits, mystery box items, doorbuster deals, and items bought with a discount of 30% or more are final sale. Homecoming suits and hats are exchange only.
How long does a return take to process?
Please allow 1–3 business days after your return is delivered. Your store credit is sent as an online gift card to the email on your order.
Can I use my online store credit in a store?
Store credit is issued on the platform you bought from. Credit from our website works on the website, and credit from our app works in the app. Online credit can't be used in our stores.
Do you refund shipping?
Original shipping fees are non-refundable, and return shipping is the customer's responsibility. We recommend a trackable shipping method.
What if my item arrives damaged or something is missing?
Email herringstonesCS@gmail.com within 3 days of delivery with a photo, your full name and your order number. Please don't wear the item, and leave the tags on.
Sizing
How do I find my size?
Check our Size Guide. Each product page also lists the model's size and measurements so you can compare.
Homecoming
Can I return a homecoming suit?
Homecoming suits and hats are exchange only and aren't eligible for discount codes. If you're buying a suit for homecoming, email or text us so we can make a note on your order.
Do you offer custom suits?
Yes. Custom suits are available in our Monroe, Lafayette and Baton Rouge stores, by private appointment.
Gift Cards
Do you sell gift cards?
Yes. Our digital gift card is delivered instantly by email and can be redeemed online at herringstonesboutique.com.
Can I use an in-store gift card at any location?
No. Gift cards bought in one of our stores can only be used at the store where they were purchased. Online gift cards can only be used online.
Contact Us
How do I reach customer service?
For online orders, our customer service team is available Monday–Friday, 9AM–5PM CST. Call or text (225) 278-4823 or email herringstonesCS@gmail.com.
What if I need help on the weekend?
Our headquarters is closed on weekends, but our stores are open. Call your nearest store and they'll be happy to help.
Our Stores
Where are your stores?
We have boutiques in Monroe, Lafayette, Baton Rouge, Youngsville and Houma. See all locations and hours.