Shipping policy
We know you can't wait for your package to arrive, so here's everything you need to know about how we ship.
Shipping rates
Free shipping on all orders of $125 or more, no code needed. Orders under $125 ship for a flat rate of $9.95 via USPS Priority Mail.
When will my order ship?
Orders ship within 2–3 business days. We don't ship on weekends or holidays. Some items may ship separately depending on stock.
How long does delivery take?
Once your order ships, USPS Priority Mail usually arrives in 2–4 business days. Delivery dates aren't guaranteed, and USPS doesn't deliver on Sundays or holidays. We can't control delays from weather or postal interruptions.
Do you offer overnight shipping?
Not online. If you need something fast, call one of our stores and we can arrange overnight shipping, or stop by in person.
Can I pick up my order in store?
Yes! Just choose In-store pickup at checkout and select our Lafayette store (111 Settlers Trace Blvd, Suite 1001). There's no need to contact customer service. You'll get an email when your order is ready. Online orders can be picked up at our Lafayette store only.
Where do you ship?
We ship within the United States only.
How do I track my order?
You'll get a confirmation email when you order, then a second email with your USPS tracking number once it ships.
Can I change my shipping address?
If you spot a mistake in your confirmation email, email herringstonesCS@gmail.com right away with your full name, order number and the correct address. We'll do our best to update it before it ships.
What if my package is refused or returned to sender?
We'll email you once it's back with us. If it was returned because of an incorrect address, the original and new shipping charges must be paid before we reship, and we'll send an invoice by email. If we don't hear back within 7 days, the order is processed as a return for store credit, minus the original shipping charge.
What if my package is lost or stolen?
File a missing or damaged package claim at usps.com, and email us for help with the claim. HerringStones isn't liable for USPS packages that are lost or stolen, and if the claim is denied we're unable to offer a refund or replacement.
What if my order arrives damaged or something is missing?
Email herringstonesCS@gmail.com within 3 days of delivery with a photo, your full name and your order number. Please don't wear the item, and leave the tags on.
Return shipping
Original shipping fees aren't refundable, and return shipping is the customer's responsibility. We recommend a trackable shipping method; we're not responsible for returns lost in transit. See our Returns + Exchanges page for details.
Questions? Our online customer service team is available Monday–Friday, 9AM–5PM CST. Call or text (225) 278-4823 or email herringstonesCS@gmail.com. On weekends, call your nearest store.